Integra LifeSciences Administrator, Chargebacks in Plainsboro, New Jersey


Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.

Integra's orthopedic products include devices and implants for foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. Integra’s Tissue Technologies is an in-patient and outpatient Regenerative product portfolio, which includes products for wound care, burns, abdominal reconstruction, and plastic & reconstructive surgery. In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices.

Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 4,500 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol "IART.


Chargeback Administration:

  • Validate all chargeback & resubmission lines for our wholesaler partners. Work closely with and understand all components of contract. administration and membership. Gain knowledge on all chargeback deductions and reconcile differences with our accounts receivable team.

  • Proactively analyzes chargeback data to uncover issues, identify trends, and to develop and propose potential solutions for approval by management. Maintain excellent communication with wholesalers to resolve chargeback errors associated with pricing, membership, eligibility, dating and claims data.

  • Analyzes, evaluates, and applies critical thinking and business acumen to ensure proper handling of each issue and/or document.

  • Utilizes all available techniques and sources to work with the assigned wholesaler to minimize financial deductions and disputes.

  • Utilizes sales tracings reports to help identify pricing issues and reconciles promptly with wholesalers and internal Integra teams.

  • Investigates and reports all contract price discrepancies pertaining to CSScontracts.

  • Responsible for proper SOP and Work Instruction documentation related to duties and responsibilities within the contract department.

  • Ability to multi-task; effectively manage time and set priorities; and work under firm and quick-turn-around deadlines.

  • Performs frequent ad hoc analysis of customer, pricing, contract eligibility and chargeback issues.

  • Lead special contract-related projects as necessary.

  • Other duties as assigned.

Coordination and Communication:

  • Provide input and instruction to all functions within Integra that support ongoing chargeback administration process.

Company Representation:

  • Represent the company in a manner consistent with policy and procedure at all conventions and key customer gatherings.



The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

  • Bachelor’s degree in business administration or related discipline from an accredited university or college.

  • 1-3+ years plus surgical products sales operations experience with a minimum 2 years spent in a contract administration department

  • Chargeback and Model N experience a plus

  • Strong written verbal, computer and interpersonal skills including strong analytical skills specifically Excel and database environment (Access/Oracle/Cognos).Experience with Model N revenue management or similar system is preferred.

  • Has experience with analytical techniques to determine reasonableness of data, trends and the root cause of issues.

Vacancy ID 2018-28171

Location US-NJ-Plainsboro

Position Type Regular Full-Time

Category Operations

Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran stat