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Integra LifeSciences Technical Service Representative in Cincinnati, Ohio

Technical Service Representative

US–OH–Cincinnati, Vacancy ID2021-37189

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Changing lives. Building careers.

Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.

Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has more than 4,000 employees worldwide. Integra’s common stock is listed on The NASDAQ Stock Market under the symbol “IART.”

RESPONSIBILITIES

Responsibilities

The Technical Service Representative is responsible for all aspects of the Service and Repair order cycle for all products serviced at the service center in the most efficient and accurate manner. This person will work with product marketing, field sales, equipment and logistics, and other customer service representatives to ensure customer retention and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Primary responsibilities are to:

• Receive customer orders that are phoned, faxed, mailed or sent electronically for our US Operations

• Ensure that all orders are entered timely and accurately

• Transmit order confirmations to customers

• Provide product pricing, availability and lead time information to customers

• Create new customer accounts and keep existing customer records up-to-date for contacts, requirements and preferences

• Manage customer orders through the entire order cycle from order entry to shipment, including generating shipping packets

• Interact with Production and Shipping departments to ensure accuracy and on-time delivery of customer orders

• Problem solve customer order issues, track and expedite orders

• Manage communication with Sales and other departments to proactively respond to customer needs and maintain customer satisfaction

• Answer customer questions or direct customer inquiries about our products, services and other business functions

• Develop, update and maintain Customer Support procedures

• Constantly seek ways to improve the Customer Support processes

• Willingness to work in a team environment

• Contract management

• Assist with creation of marketing collateral

QUALIFICATIONS

What are we looking for?

Qualifications

DESIRED MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and/or ability required for his position.

Education:

High School diploma or Two (2) year degree in business or related field

Experience:

Demonstrated computer literacy with skills in Microsoft applications including Excel and Access

2 years customer service experience desired including demonstrated phone etiquette skills

Good communication skills

Oracle skills a plus

Experience in the medical field a plus

OUR PRODUCTS

We are proud of our 25 year heritage as a leader in regenerative medicine. Today, our scientific innovation and diverse product portfolio continue to help patients and surgeons around the world.

OUR CULTURE

We have an entrepreneurial, small company feel, yet deliver big company results. Your ideas – big and small – are welcome here. We embrace change and reward our people who are committed to making Integra a stronger company.

OUR VALUES

We believe how we do things is as important as what we do. Our Values guide how we work and how we act towards our customers, patients and each other every day. We value Our People, Integrity, Excellence, Embracing Change, Decisiveness and Teamwork.

Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.

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